Hi guys! It's Sesime here. I noticed a few people like myself have had issues with pre-loading The Sims 4 on Origin. I am here to give you a few tips and maybe help ones who had the same issue as me. I rarely check my email so I didn't know that there was a problem, but when pre-load came around and I wasn't prompted I checked my email. Turns out there was a "problem" with my billing. Which there wasn't I had ordered MONTHS ago so I knew it, besides they had taken the money. Then I try to relog my Origin account and I get a new email saying it was Cancelled. Well this was surprising to me. I ended up having to reach EA Customer Support and now they are looking into what happened. I am hoping by tomorrow they have my game back. They told me I would get it back, so that eased my nerves a little. Just having to wait and pray that everything goes smoothly on their end scares me. So, if you are having issues with it not prompting you to Pre-load, check your emails and make sure there was not some type of issue like mine. They told me others had the same problem so I'm glad it wasn't just me!