The Sims 4: Order Cancellations by Origin

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Many players are reporting that their Sims 4 Pre-Orders are being cancelled by Origin, and they are being locked out of pre-load. Origin is also cancelling these orders after charging customers’ credit/debit cards. If you have pre-ordered The Sims 4 via Origin, it would be  a good idea to check your Order Status.

EA_Ursula has posted the following regarding the issue: