Great Game Guarantee and Refunds

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Crinrict posted the following tweet on the Great Game Guarantee by EA (cookie for the find!):

The following screenshot is taken from the guarantee:
Great Game Guarantee

As can be seen, this applies only to downloaded games; DLC, such as items bought in the Sims 3 Store, are not applicable for being returned.
To use this guarantee:

1. Click into your order history in your Origin account.
2. Click the “Request a Refund” link by a product you wish a refund on.
3. Fill out the form.
4. You will get a confirmation in 48 hours and a refund in 10 days if you qualify for a refund.
5. If you want to check the status, click into your order history and check My Cases to see if it has been processed.
6. If you have questions, contact EA.


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WhipperWhirl is the illegitimate child of Bella Goth's third clone and the guy she caught trying to rob Mortimer. Thanks to a series of incidents involving time travel, alien abductions, nectar abuse, and getting the Grim Reaper to do kegstands he is now trapped in our world, trying to figure out exactly which simmer is responsible for his life.